Shipping & Returns:

Ground shipping (4-6 days) for the U.S. is free, Priority shipping (2-3 days) is $5.99. Shipping to Canada is $9.99.
 
Yes, we do ship to Military APO’s and PO Boxes.
 
Earphones purchased from aunuaudio.com, one of our retailers, or an authorized third party vendor, may be eligible for refund within 30 days of the original date of purchase. You will be responsible for return shipping charges. Expedited shipping charges are non-refundable. To process your return, please contact [email protected] to get a Return Merchandise Authorization (RMA) number.

If the earphones you purchased are damaged or defective, please email [email protected] You may be required to return your defective earphones before an exchange or refund is issued; we will send you a prepaid return label to mail the defective earphones back. In the event the earphones being returned are NOT found to be damaged or defective, the cost of shipping will be deducted from your refund.
 

Refunds are processed as quickly as possible on our end and can take up to 7 days upon receipt to process through our system and back into your account.

We currently only ship to the U.S., the U.S. Outlying Islands, and Canada at this time.

After your Aunu earphones has been shipped, you will receive an email with your tracking number.
 
If the earphones you purchased are damaged or defective, please email [email protected] You may be required to return your defective earphones before an exchange or refund is issued; we will send you a prepaid return label to mail the defective earphones back. In the event the earphones being returned are NOT found to be damaged or defective, the cost of shipping will be deducted from your refund.